Statement Due Dates are 25 days after statement date. Past Due balances are subject to 10% Penalty. Each additional 30-days thereafter are also assessed a 1% penalty. Those accounts over 60 days are subject to termination of water services by State Statute.

IF A TERMINATION NOTICE HAS BEEN SENT,  FULL PAYMENT MUST BE MADE IN PERSON BY CASH, CREDIT/DEBIT CARD, CASHIERS CHECK OR MONEY ORDER at City Hall, 1100 Frederick Avenue, Room 101 A, St. Joseph, MO 64501, on or before the referenced due date to prevent termination of water service and disconnect/deposit fees assessed on your account. NO CHECKS WILL BE ACCEPTED. If questions, please call (816) 271-4773.

Please contact us regarding any past due balances. If you need assistance, please contact us at or calling (816) 271-4773 during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m.